# Deepfakes: The Trust Layer Built for Remote Work Is Being Exploited

Deepfakes make the trust layer that enables remote work and collaboration an attack surface. AI-generated voice and video are being used to impersonate employees across collaboration platforms and help desk workflows.

These attacks don’t target your infrastructure — they exploit the trust assumptions embedded in how your organization uses it.

[Download the CIO guide now](https://cdn.prod.website-files.com/67c5c085e321003626c18d38/69c6e0b85b1193729b0e1ee2_CIO-V8.pdf)

## Deepfake Attacks on IT Infrastructure Are Accelerating

36%  
Of incidents used social engineering as the initial access vector (mid-2024 to mid-2025).  
_Source: Industry Report_

.avif)

442%  
Surge in voice phishing driven by AI voice cloning targeting help desks.  
_Source: Analyst Projection_

$25M  
Transferred at Arup after a finance employee joined a video call with deepfaked executives.  
_Source: Industry Analysis_

## What CIOs Need to Know

The collaboration infrastructure you built for remote work has created a new attack surface: synthetic identity in live interactions.

When attackers can convincingly replicate identity during live interactions, they bypass technical controls and manipulate human workflows to gain access, authorize changes, and disrupt operations.

You own service delivery, operational stability, and technology enablement. When deepfakes compromise help desk processes or remote access workflows, the business disruption falls under IT operations.

## What Prepared IT Organizations Are Doing

- Implement out-of-band verification for high-risk IT requests like password resets and MFA changes  
- Deploy real-time detection tools for synthetic voice and video during live interactions  
- Embed stronger identity verification into IT service management workflows  
- Establish clear incident response playbooks with defined cross-functional roles  
- Monitor evolving deepfake attack techniques targeting IT operations

Treat deepfake risk as a technology enablement and operational resilience issue. Consider deepfake preparedness a prerequisite for sustaining digital transformation.

Learn more by downloading our detailed guide here

[Download the CIO guide now](https://cdn.prod.website-files.com/67c5c085e321003626c18d38/69c6e0b85b1193729b0e1ee2_CIO-V8.pdf)

## Find Your GetReal Use Case

[USE CASE\  
**Candidate Fraud** \  
Stop fake candidates before they become insider threats](/content/solutions/candidate-fraud-detection/index.html)

[USE CASE\  
**Workforce Integrity** \  
Verify every worker across every interaction, continuously](/content/solutions/workforce-integrity/index.html)

[USE CASE\  
**IT Service Desk Social Engineering** \  
Protect credential resets and MFA enrollment from imposters](/content/solutions/help-desk-social-engineering/index.html)

[USE CASE\  
**Executive Impersonation** \  
Defend against deepfake CEO fraud and BEC attacks in real time](/content/solutions/executive-impersonation/index.html)

[USE CASE\  
**Customer Contact Center Fraud** \  
Detect cloned voices and verify callers without adding friction](/content/solutions/contact-center-fraud-prevention/index.html)